What Matters to Us:
Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other’s feedback. Ron’s original idea to have retailers rate and rank their suppliers was first conceptualized in 1988. Not long after, fast-moving consumer goods suppliers and retailers throughout North America began to recognize that strong and measurable relationships lie at the heart of improved business performance.
From humble beginnings and a staunch and universal belief that stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40+ countries.
Who We Need
Custom Solutions is a small, geographically dispersed team of experienced researchers with an entrepreneurial mindset. We are seeking a Research Manager to join our Custom Solutions team and support our continued growth in Australia/NZ and the broader APAC region. Working closely with the Research Director, your primary responsibility will be to take ownership of the delivery of custom B2B research projects. This is a hands-on, client-facing role role that requires strong experience of market research techniques in all stages of the project life cycle, from research design to reporting.
What You Will Do- Manage all aspects of established trackers and ad-hoc projects (primarily quantitative) with support and guidance of the Research Director.
- Work with clients to design sample frame, secure customer sample and work closely with our Custom Project Manager and our Operations Partner to ensure projects proceed through field seamlessly and efficiently
- Analyse results & prepare and deliver high quality reports with creative flair, persuasive story-telling and clear, actionable insights and recommendations
- Proactively review and identify opportunities to improve and add value to the analysis & deliverables of our ongoing tracking projects.
- Co-present and discuss insights with clients in debriefs (with the support of our client service team who are our industry experts)
- Work collaboratively with our Client Service Team/Country Managers (responsible for delivering our syndicated benchmarking programs) to deliver valued custom insights to our clients
An excellent candidate will exhibit the following:- An analytical mind with a high attention to detail and inclination to venture beyond the obvious data to identify insights and land a story that drives strategic action
- Interest in the FMCG and retail landscape, with a curiosity about the challenges/opportunities that the industry is facing
- Strong communication & storytelling skills (delivered through both clear, compelling reports and verbally).
- Ability to work with a sense of urgency while maintaining high standards and a connection to deliverables.
- Ability to be proactive and recommend improved approaches over current processes.
- An interest and willingness to trial new techniques and learn new tools.
- Growing skill in presenting to and delivering recommendations to a broad range of internal and external stakeholders
- Exposure to & application of AI in research would be ideal but not essential
Essential Qualifications- 2-4 years’ agency-side experience in a Market Research / Insights role
- A relevant tertiary qualification (e.g. market research, psychology, business, marketing, economics, statistics)
- Proficient use of survey platforms, visualization and reporting tools such as Decipher, Dapresey, Forsta, DisplayR, Tableau
- Strong proficiency with Microsoft Office suite, particularly MS Excel and PowerPoint
- Excellent time management and organisational skills
- Strong client communication and relationship skills
- Some qualitative research experience valued although not essential
Location: Sydney and surrounding area: We embrace flexible working at Advantage. This role can be largely remote, or office based, or a combination of the two. From time to time, you will be required to travel to client and company meetings as required to perform your role.
Why Should You Work for Us?
The Advantage Group offers an excellent working environment, including the following:- Flexible work policy: choose your hybrid way of working to bring balance to your life
including a paid day off on your birthday
Collaborative team environment spanning multiple continents- Stable company, with an established client-base and growth track record
- Opportunity to work closely with Australia’s top retailers and leading global FMCG companies, and senior level clients (our results frequently get reported up to the CEO)
- Opportunity to contribute to a more understanding, empathetic and connected world that drives positive outcomes for businesses
- Learn from Senior Researchers and Commercial Client Service Leaders
Advantage Group is proud of the culture we have created and the values which keep us grounded. To maintain our culture, in addition to qualifications and skills, we also select candidates who reflect, or have the potential to embody our company values. Find out more about our values to determine if we’re the right organization for you. |